When a client wishing to pre-plan their funeral approaches Staffords, the Undertaker sets up a meeting in order to discuss all aspects of the funeral to take place at a future date. All aspects of the event are discussed, burial or cremation, the type of wake, removal and Funeral Mass or Service required, and everything from the coffin, the clothes, flowers, church music, and transportation options for the family.

The Funeral Director will then present the client with a written proposal, outlining all the requirements in detail.